The CVEC Action System

Call our Storm Response System, “ACTION” (automated consumer telephone information and outage notification), to help us restore power quickly. Call 800-367-2832 day or night to report an outage.

• Our automated system can identify your location by caller ID or by the information that you provide.
• Have the name in which the account is listed, your name, and phone number ready.
• Pole number and account number from your billing stub can be helpful.
• Note the time of the outage and your location.
• Tell us about any flashes or unusual noises that may identify the source of the problem.

The information that you provide to our ACTION system will be combined with information from other callers. Our outage servers will use predictive analysis to identify the most likely fault location so that our crews will be directed to where they can do the most good as soon as possible. Until they arrive on the seen and begin their restoration work, little will be know about he duration of the outage.

With major weather events, there may be multiple fault locations that will take many crews several days to restore serve to every member. During the winter storm of 2010, CVEC crews had to clear and cut 2500 trees from CVEC lines. So as much as we like to hear from you, please us this site for the latest information and also check the CVEC Facebook Page for updates and responses to questions.

Thank you in advance for helping to identify where a fallen tree or bad weather may have damaged our distribution lines. With your help we will locate the problem and restore service as quickly as possible.